Privacy Policy

Introduction

Sortr Music (“we,” “our,” or “us”) is committed to protecting the privacy of our users, especially children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Account Information

• Parent email addresses and names
• Children's first names and ages (no email required for children)
• Family structure and relationships

Music Service Integration

• OAuth tokens for Spotify or Apple Music (encrypted)
• Music preferences and listening history within the app
• Song approval and rejection history

Usage Data

• App feature usage statistics
• Device information (type, OS version)
• Crash reports and performance data

How We Use Your Information

We use the collected information to:

• Provide and maintain our parental control service
• Filter and approve music content for children
• Enable family sharing features
• Send important service notifications
• Improve our app and develop new features
• Ensure compliance with COPPA and other regulations

Children's Privacy

We take children's privacy seriously and comply with the Children's Online Privacy Protection Act (COPPA). We do not:

• Collect personal information from children under 13 without parental consent
• Share children's information with third parties for marketing
• Allow children to publicly share personal information
• Use children's data for targeted advertising

Data Security

We implement industry-standard security measures including:

• End-to-end encryption for sensitive data
• Secure token storage for music service authentication
• Regular security audits and updates
• Limited employee access to user data

Data Sharing

We do not sell, trade, or rent user information. We may share data only:

• With your consent (e.g., family sharing features)
• To comply with legal obligations
• To protect rights and safety
• With service providers under strict confidentiality agreements

SMS / Text Message Communications

When you opt in to receive SMS text messages from Sortr Music, we collect and process the following information:

• Your mobile phone number
• Records of your opt-in consent (timestamp and method of consent)
• Records of opt-out requests (e.g., STOP, HELP keywords)
• SMS delivery status (sent, delivered, failed)

We use your phone number and SMS data only to:

• Send the messages you have opted in to receive (account verification and login codes, security alerts, family activity notifications, service notifications, and — only if you separately opt in — product updates and promotional offers)
• Maintain records of your consent and opt-out for compliance purposes
• Diagnose and resolve SMS delivery issues

We do not share your phone number or SMS opt-in data with any third parties for marketing or promotional purposes. We do not sell, rent, or trade your phone number.

We share SMS-related data only with:

• Twilio, our SMS messaging service provider, under a strict data processing agreement, solely to deliver the messages you've opted in to receive
• Wireless carriers necessary to deliver your messages to your device
• Law enforcement or regulators when required by valid legal process

You can opt out of SMS messages at any time by replying STOP to any message, or by contacting us at support@sortr.com. For help, reply HELP to any SMS message you receive from us.

Message frequency varies based on your account activity. Message and data rates may apply. See our Terms of Service for full SMS program details.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account and all associated data — submit a request at sortr.com/delete-account or email support@sortr.com. Deletion is completed within 30 days.
• Opt-out of non-essential communications
• Export your data

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:

Email: contact@sortr.com
Address: Sortr, Inc.
Contact us for mailing address

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.